Reveria Support

We're here to help with anything in Reveria: your encounters, memories and journeys, your membership, and your data.

Contact us

• Help with the app: support@reveria.net
• Privacy and your data: privacy@reveria.net

We aim to reply within two working days. Please tell us whether you signed in with Apple or Google, and the email address on your account, so we can find it.

Delete your account without the app

You can delete your account in the app at any time: tap the gear icon to open Settings, then Account → Delete account, and type DELETE to confirm. Some storage or provider cleanup may require further action. To confirm: verify reliable storage and provider erasure before publication

If you can't open the app, you can ask us to delete your Reveria account and its data by email:

1. Email privacy@reveria.net with the subject Delete my Reveria account.
2. Send it from the email address you signed in with. If you used Sign in with Apple with Hide My Email, or you never signed in (a guest account), tell us roughly when you started using Reveria and a city or memory in your account. We may ask a question or two to confirm the account is yours.
3. We'll confirm we've received your request and delete the account within 30 days.

What gets deleted: your account and profile, your portraits, the travel photos you added, every memory and film, your visits, journeys, stamps and encounters. Sign-in links to Apple and Google are removed, so signing in again starts a new, empty account. Some records may be kept for a limited time where the law requires it, or by our service providers, as described in our Privacy Policy.

Subscriptions are separate. Deleting your account doesn't cancel an App Store subscription. Cancel it first (see below).

Sign in with Apple. After deletion we ask Apple to remove Reveria's access. If Reveria still appears under Sign in with Apple, you can remove it yourself by following Apple's instructions.

Delete photos or memories without deleting your account

• A portrait: open Settings → Personalization → Travelers, open the photo's menu and tap Remove photo.
• A memory: open its options menu and choose Remove from journal. This hides the memory and its versions; generated images are scheduled for deletion. Original photos and films remain. To confirm: complete individual-memory erasure before promising full deletion
• Everything: delete your account, as above.

Membership

Reveria is free to use. The free plan, Basic, includes a few free memories every month. Reveria Premium includes more memories each month and journey films. The current plans, what each includes and the prices are shown in the app before you buy.

• Manage or cancel on iPhone or iPad: open Settings → your name → Subscriptions on your device, or go to apps.apple.com/account/subscriptions. If you cancel, you keep Premium until the end of the period you've paid for.
• Restore a purchase: on a new device or after reinstalling, open Reveria's Settings and tap Restore purchases under Membership.
• Refunds: purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.

Report a memory or illegal content

If a memory looks wrong, offensive or harmful, open it, tap its options menu and choose Report this memory. We review reports within 7 days, and we deal first with reports that involve a child or possibly illegal content, usually within 48 hours.

To report content you believe is illegal, including if you're not a Reveria user, email support@reveria.net with the subject Illegal content report and include:

• why you believe the content is illegal;
• where it is (for example, the memory, or the account it belongs to, as precisely as you can);
• your name and email address (you can leave these out if the report concerns child sexual abuse material);
• a statement that you believe in good faith that your report is accurate and complete.

We'll confirm we've received it, tell you what we decided, and explain the decision to the account holder. Our Terms of Service explain how we moderate content.

Common questions

What happens to my portrait?

Your portrait is stored privately and is only used to create your memories and films. To make them, the portrait and the scene description are sent to the AI models that paint the image. Our Privacy Policy lists those providers.

Does Reveria track my location in the background?

No. Reveria uses your location only while the app is open, to recognise when you're at a place with encounters. You can change location access at any time in your device's Settings.

Does scanning my photo library upload my photos?

No. The scan reads the dates and places of your photos on your device. If some photos can't be placed, Reveria may offer to check a few of them online, and only uploads them if you choose Check. Those copies are deleted as soon as the check is done.

Are memories real historical photos?

No. Memories and films are created by AI. They're artistic interpretations of historical moments, not records of what happened.

Who can see my memories?

Only you. Reveria has no public profiles or feeds. If you share or save a memory, you choose where it goes.

Your data

To ask for a copy of your data, a correction, or deletion, email privacy@reveria.net. Our Privacy Policy explains what we collect and why, and our Terms of Service explain how Reveria works.